Subscriptions

import { Steps, Aside } from ‘@astrojs/starlight/components’;

Deploy Monkey subscriptions are managed through Odoo’s billing system with support for multiple payment gateways.

Billing Cycles

Cycle	Discount	Payment
Monthly	—	Charged on the same day each month
Yearly	~17% savings	Charged once per year

Yearly billing saves you the equivalent of 2 months per year on all paid plans.

Payment Methods

Deploy Monkey supports multiple payment gateways through Odoo’s payment provider system:

• Credit/Debit Cards — Visa, Mastercard, American Express
• PayPal — Pay with your PayPal balance or linked accounts
• Bank Transfer — Available for yearly plans (manual verification)

Additional payment methods may be available depending on your region.

Managing Your Subscription

View Current Plan

Go to Dashboard → Billing to see your current plan, billing cycle, next payment date, and payment method.

Upgrade Plan

1. Go to Dashboard → Billing → Change Plan
2. Select the new plan
3. Review the prorated charge
4. Confirm — the upgrade takes effect immediately

Downgrade Plan

1. Go to Dashboard → Billing → Change Plan
2. Select the lower plan
3. Review what changes at the end of the billing period
4. Confirm — the downgrade takes effect at the end of your current period

When downgrading, if you have more resources than the new plan allows (e.g., 3 instances on the Free plan), excess resources become **read-only**. You won't lose data, but you'll need to remove instances to manage them again.

Cancel Subscription

1. Go to Dashboard → Billing → Cancel
2. Select a reason (optional)
3. Confirm cancellation

After cancellation:

• Your instances continue running until the end of the billing period
• You can still access the dashboard to export data and backups
• After the period ends, instances are stopped (not deleted) for 30 days
• After 30 days, all data is permanently deleted

Invoices

All invoices are available in Dashboard → Billing → Invoices.

• Invoices are generated automatically on each billing date
• PDF invoices are emailed to the account owner
• Past invoices can be downloaded at any time
• If you have backup storage overage, an additional line item appears on the invoice with a detailed breakdown (period, average usage, included storage, overage amount, per-GB rate, and cap if applied)

Failed Payments

If a payment fails, Deploy Monkey follows a graduated escalation:

1. Due today — A yellow banner appears reminding you to pay
2. Overdue — A red banner shows the number of overdue invoices and the deadline to pay (due date + 7-day grace period). Automatic payment retries occur on days 1, 3, and 5
3. Account suspended — Once the grace deadline passes, your account is suspended. You can only access Billing and Settings pages. All other features (Dashboard, Servers, instance management) are blocked until payment is resolved
4. Account locked — The backend dunning system marks the account as locked, blocking all cost-generating API operations

When your account is suspended, your servers and instances continue running but you cannot manage them until you pay. Pay promptly to avoid service interruption.

To resolve: Go to Billing, find the overdue invoice, and click Pay Now. Your account is restored immediately after successful payment — no waiting for the next billing cycle.

Tax & VAT

• Prices shown are exclusive of tax
• VAT is applied based on your billing country
• EU businesses can provide a VAT number for reverse charge
• Invoices include all applicable tax information